Frequently
Asked Questions

Getting Started with the Service

    • You can register anytime, even after your baby has arrived!

  • There is a minimum of 4 weeks of service. After which you may choose to subscribe for 4 weeks, 13 weeks or 26 weeks subscriptions.

  • Subscriptions can be cancelled upon expiry:

    Monthly Subscription: Can discontinue at the end of the month.

    13 Week Subscription: Can discontinue after 13 weeks.

    26 Weeks Subscription: Can discontinue after 26 Weeks.

    No refunds for earlier cancellations.

Delivery and Pick-Up

    • Your first delivery is scheduled one to two weeks before your due date. Further deliveries begin once your baby arrives.

  • Place soiled diapers out the night before. If missed:

    1. Hold onto diapers until next week.

    2. Drop soiled diapers at our Markham office.

    3. Request courier collection ($15 fee).

  • Each family has two diaper sets. If you miss a week, we won’t deliver clean diapers unless you order an extra set for $5.

    Alternatively, you can drop off soiled diapers at our office in Markham.

  • Yes, we delivery Monday to Friday including Holidays.

    • Yes, we give you a 2-hour window for pickup. This way you can have the soiled diapers ready.

    • Yes, call our office to arrange a vacation hold.

    • The weeks placed on hold will be carried forward.

Diaper and Accessory Details

    • Newborn (4-7 lbs.): 70 diapers

    • Infant (7-17 lbs.): 70 diapers

    • Toddler (17-18 lbs.): 40 diapers

    • Newborn: 4–7 lbs (ideal for preemies/twins)

    • Infant: 7–18 lbs (suitable for most new babies)

    • Toddler: 18+ lbs (for the final diapering stage)

  • Our flat, rectangular “Pre-Fold” diapers are convenient when paired with a diaper cover, offering flexible options.

  • We offer various brands. Call us to learn more about available options.

    • Yes, our pre-folds are compatible with most diaper cover brands.

    • Additional diapers can be provided for an extra cost. Please call our office to order.

Pricing and Rates

    • Rates vary depending on your needs. Contact our office for specific pricing.

    • Yes! They can call our office, and we’ll handle the rest.

Hygiene and Washing Process

    • Diapers go through a 10-stage cleaning process using high temperatures and an Ozone washing system, which disinfects naturally and is pH-balanced for baby’s skin.

  • We use a unique combination of Soap, Sour, Softener, Alkaline, Bacteriostat, Chlorine, and a Chlorine neutralizer.

  • No need! Use our dry-pail system. Our anti-bacterial treatment prevents bacteria and odor buildup.

Additional Information

    • Comfy Cotton owns all diapers, which must be returned upon service termination.

    • Yes, as long as they have all the necessary information.

  • No, there are no hidden charges.