F.A.Qs

If you can’t find the answer to your question, please contact us.

When should I sign up for the cotton diaper delivery service?
You can register for our service at any time. Even after your bundle of joy has arrived!
Are there any long term contracts to the service?
There are NO long term contracts at all or fuel charge fees or delivery fees to the Comfy Cotton service. In fact, you can even save some money by prepaying for a 13 week or 26 week option. We do, however, require a two weeks cancellation notice should you decide to stop the service. 
Are there any cancellation fees?
There are NO cancellation fees to the Comfy Cotton service. However, we do require a two weeks cancellation notice should you decide to stop the service. 
What quantities are included in your order?
  • New born: 80 diapers
  • Infant: 70 – 80 diapers
  • Toddler: 40 diapers
When will I receive my first cotton diaper delivery?
Your first cotton diaper delivery will be scheduled 2 weeks prior to your due date. You will receive further deliveries after you have notified us of the baby being born.
What size diaper should I choose?

Consider the following weight ranges:

  • Newborn diapers are advocated for preemie babies, twins and triplets, their weight usually falls into the following range: 4lbs – 7lbs
  • Infant diapers are standard to most new parents. These babies fall into the following weight range: 7lbs – 18lbs
  • Toddler diapers are for the final diapering stage taking your baby all the way to potty training and are in the following weight range: 18 lbs +
What’s the difference between the diaper covers?
There are quite a few different brands of diaper covers available and we are happy to advise you on our wide range of diaper covers and products. Just give us a call for more information.
Do I need to rinse or count the soiled diapers?
Comfy Cotton offers a dry-pail system, so there is no need to rinse or count the soiled diapers. The diapers are treated with an anti-bacterial agent that delays bacteria growth and the associated smells.
What happens if I don’t get my diapers out on time for the driver?

The best solution is to place your soiled diapers out for collection the night before. We have 3 options if you’ve missed a pick-up. Depending on your location:

  1. Hold onto your soiled diapers until the following week – Available for all customers, despite your residential location
  2. You can drop soiled diapers at our office in Markham – Not always convenient for out-of-town customers
  3. You can request a courier collection of your soiled diapers – For this option there is a $15.00 courier fee
If I missed a soiled diaper collection, will I still receive clean diapers the following week?
We put two sets of diapers into circulation for each family. If you missed a pick-up, the following week we will have no diapers to deliver, UNLESS you request an extra order of diapers, for which there is a $5 charge. Otherwise we will just pick-up your soiled diapers.
Does Comfy Cotton deliver on holidays?
We deliver on holidays. Should a change in our delivery schedule be necessary we will notify you (in writing, included in your diaper delivery), well in advance.
How are the diapers washed?
We use very high, germ killing temperatures in our cleaning process, containing over 10 stages of washing, rinsing and flushing. We use a unique Ozone washing system for a better and more natural disinfection. Each load is pH balanced to match your baby’s skin preventing rashes.
Are Comfy Cotton’s diapers flat or fitted diapers?
Comfy Cotton supplies a flat, rectangular shaped diaper which is traditionally called a Pre-Fold. Using a Pre-Fold diaper is extremely convenient when you secure it with a diaper cover. This ultimately gives you more diapering flexibility.
Who do the diapers belong to?
The diapers are owned and supplied by Comfy Cotton and ALL diapers must be returned when you arrange for a final pick up.
What are your rates for multiple children?
Our rates vary depending on YOUR specific needs. Please call the office if you have a question for specific pricing.
Do you service apartment buildings and condos?
Yes, and we offer a 3 hour window of opportunity in which you will receive your delivery.
Can family and friends purchase gift certificates?
Yes – it’s easy. All they need to do is call our office and we’ll do the rest!
Can I use pre-folds with other brands of diaper covers?
Yes, pre-folds fit with many different brands of diaper covers.
Can someone else sign-up for the service on my behalf?
Yes, as long as they have all the required information.
Does Comfy Cotton charge a fuel surcharge?
No – we have no ‘hidden’ charges with our service!
What type of detergents are used in our washing process?
We are the first in Canada to have an Ozone system and our detergents include: Soap, Sour, Softener, Alkaline, Bacteriostat, Chlorine and a Chlorine neutralizer.
Is it possible to put the service on hold?
Yes, you can place a vacation hold by calling our office.
What happens if we need more than the standard amount of diapers?
You can receive additional diapers for an additional cost. To order additional diapers please call the office.